What is at risk when a Customer focus is not part of your differentiation?
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Higher customer churn
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Lower brand reputation & retention rates
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Reduced customer wallet share
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Reduced customer life-time value
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Slower growth & higher cost of acquisiton
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Eroding market share
Meaningful Cross-Industry Experience
Since 1998 Michael has experienced strategic growth and transformation initiatives across several industries bringing you and your team seasoned and tried skills, insight, and experience. More importantly, Michael's humble demeanor, passion for learning, collaborative spirit, and strong servant-leader approach ensure that results will be achieved with your team, not delivered to them.
Notable Highlights
As a full-time employee, co-led the implementation of a new enterprise-wide operating model, established a customer-focused organization, and a company-wide customer service division leading to:
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A fully re-defined, realigned & organized center-led operating model implemented across the $50B enterprise including new commercial, customer-focused, and customer service organizations.
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The identification of over $2B in internal transactional waste between decentralized enterprise functions (chargebacks, invoicing, etc.) for reduction/elimination.
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$80MM gross profit margin identified and under execution in newly-defined Go-To-Market/Commercial division.
As a long-term consultant, participated in the resurgence efforts of the Harley-Davidson brand across product, dealership, digital, and customer/go-to-market efforts leading to:
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Consolidated revenue over $6B mark for the first time since 2006
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2x growth rate in young adults, women, and people of color
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55% of the new motorcycle registrations in 2013
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Share of the heavyweight motorcycle market for young adult men/women increased from 31.9% to 47.3%
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International sales of new Harley-Davidsons grew by more than 5% and accounted for more than 36% of total retail Harley-Davidson motorcycle sales. Up from 30% in 2008.
As a consultant, worked across a multi-discipline team focused on building a combined payor/provider clinic model to capture new and changing market opportunities in Healthcare, https://spiracare.com/. Results included:
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First-ever Kansas City market business model combining payor/provider
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Business and product model definition, partnership model, digital and in-clinic patient experience model
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Implemented initial clinics and since have scaled to 9 locations with an avg of 10,000 covered lives
Services
Mid-Market through Fortune 100 Clients Engage Alpha Leonis in 1 of 3 Ways
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PROJECT BASED
To help lead and execute customer-centered projects specified with a defined time and materials scope.
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FRACTIONAL LEADERSHIP
To partner and integrate with your teams while executing on digital, go-to-market & operational initiatives.
03
ADVISORY
To provide thought leadership and advisory activities on a weekly to monthly basis.
What Clients Say
“Mike is recognized as an expert in his field. He brings a customer-centric focus to strategy, processes, investments and operating models and always with a focus on sustainability and independence once the engagement concludes. The results include alignment across functions, support for investment decisions to deliver on the vision and momentum for changes with focus.”
Amy Komnick
Vice President, North America
Bayer Crop Science
About
Meet Founder & Managing Member, Michael Chandler | Meet Business Manager, Kelly Chandler
Learn About the Company Name, Alpha Leonis
Michael Chandler - Founder
Since 1998, Michael has helped companies of all sizes respond to industry changes and deliver the best possible experiences around their products and services.
He helps clients understand why the transformation to being customer-centric requires deeper activation and alignment into the organization than just a new technology, communication, marketing or sales touchpoint.
His achievements have been recognized in small Business Monthly (SBM) Top 100 St. Louisans to Know in Business, Small Business Monthly (SBM) Future 50 Companies, Fast Company-Fast 50, CIO Magazine, Citi's President Club, and American Banker.
Michael engages with clients ranging from Mid-Market to Fortune 100.
Kelly Chandler - Business Manager
Sales Operations, Finance, Marketing & Client Analysis
Since 1999, Kelly has held numerous roles in Finance, Sales Operations, Account Management and Market Research/Analytics in both corporate and independent consulting companies.
She manages all internal-facing operations, marketing/communications and conducts market research & data analytics to support client initiatives.
What's In A Name?
Why the name Alpha Leonis? Regulus, or its Latin derivative, Alpha Leonis, is the brightest star in the constellation of Leo and one of the brightest stars in the night sky. The name was chosen during a summer visit to a local lake after Founder, Michael Chandler, and his wife, Kelly, ran through a brandstorming exercise. Born in July of 1974, a Leo, and with a historical coat of arms and family crest containing three lions, this name was more than fitting to represent the integrity, perseverance and grit Michael applies to his consulting and the organizations he builds and leads. Furthermore, Alpha represents "the leader of the pack" and Leonis translates to "lion strength." The consultancy is based on his wealth of expertise gained over the years as a recognized leader, consultant and entrepreneur.
Get In Touch
Call. 1-314-Two Six Five-7343
Send a note.
Connect on Linkedin.