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Customer-Focused

Growth & Transformation  

Offering Advisory, Project-Based & Fractional Leadership Services

Transforming Brands & Companies Through the Lens of the Customer Since 1998

What is at risk when a Customer focus is not part of your differentiation?

  • Higher customer churn

  • Lower brand reputation & retention rates

  • Reduced customer wallet share

  • Reduced customer life-time value

  • Slower growth & higher cost of acquisiton

  • Eroding market share

Background Stories

The following outline key experiences and engagements of Michaels, spanning back to 1998, across several industries.  The experience and insight brought to you and your company is unparalleled.  More importantly, Michael's humble demeanor, passion for learning, collaborative spirit, and strong servant-leader approach are reassuring that results will be achieved with your team, not delivered to them. 

Citi

-Established full Mortgage Orgination, Self Service & Contact Center Experience for brokerage and Consumer resulting in ~1/2 of the Mortgage division's volume. 

-Built automated mortgage origination and loan workflow resulting in a net 60-day reduction in origination timelines.

-Led first-ever single view of the customer platform across North American business in bank, cards, and mortgage for customer service.

Harley Davidson

-Customer, product, dealer

Meaningful Cross-Brand Experience

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Background

Services

Mid-Market through Fortune 100 Clients Engage Alpha Leonis in 1 of 3 Ways. 

01

Bullet Journal

PROJECT BASED

To help lead and execute customer-centered projects specified with a defined time and materials scope.

02

Product Inventory

FRACTIONAL LEADERSHIP

To partner and integrate with your teams while executing on digital, go-to-market & operational initiatives.

03

Giving a Presentation

ADVISORY

To provide thought leadership and advisory activities on a weekly to monthly basis. 

Services

How do you know when you're ready to work with 

Alpha Leonis?

When...

 

-Customer Growth & Retention are the key measures of success.  ​​

-Marketing & Sales efforts are failing to gain and retain customers.

-Customer Touchpoints are in scope for change.

-New Business Models or Transformation of Aging Ones are being considered.

-Your Business Operating Model is in scope for change (People/Structure, Process/Policy, Technology/Data).

Engage

What Clients Say

“Mike is recognized as an expert in his field.  He brings a customer-centric focus to strategy, processes, investments and operating models and always with a focus on sustainability and independence once the engagement concludes.  The results include alignment across functions, support for investment decisions to deliver on the vision and momentum for changes with focus.”

Amy Komnick

Vice President, North America

Bayer Crop Science

What Clients Say
About
About​

Meet Founder & Managing Member, Michael Chandler  |  Meet Executive Business Manager, Kelly Chandler

Learn About the Company Name, Alpha Leonis

Michael Chandler - Founder

Since 1998, Michael has helped companies of all sizes respond to industry changes and deliver the best possible experiences around their products and services.

 

He helps clients understand why the transformation to being customer-centric requires deeper activation and alignment into the organization than just a new technology, communication, marketing or sales touchpoint.

 

His achievements have been recognized in Small Business Monthly (SBM) Top 100 St. Louisans to Know in Business, Small Business Monthly (SBM) Future 50 Companies, Fast Company-Fast 50, CIO Magazine, Citi’s Presidents Club and American Banker.

Michael engages with clients ranging from Mid-Market to Fortune 100.

Michael

Kelly Chandler

Executive Business Manager

Sales Operations, Finance, Marketing & Client Analysis


Since 1999, Kelly has held numerous roles in Finance, Sales Operations, Account Management and Market Research/Analytics in both corporate and independent consulting companies.


She manages all internal-facing operations, marketing/communications and conducts market research & data analytics to support client initiatives.

Kelly

What's In A Name?

Why the name Alpha Leonis?   Regulus, or its Latin derivative, Alpha Leonis, is the brightest star in the constellation of Leo and one of the brightest stars in the night sky. The name was chosen during a summer visit to a local lake after Founder, Michael Chandler, and his wife, Kelly, ran through a brandstorming exercise. Born in July of 1974, a Leo, and with a historical coat of arms and family crest containing three lions, this name was more than fitting to represent the integrity, perseverance and grit Michael applies to his consulting and the organizations he builds and leads.  Furthermore, Alpha represents "the leader of the pack" and Leonis translates to "lion strength." The consultancy is based on his wealth of expertise gained over the years as a recognized leader, consultant and entrepreneur.

ALC Name
Get in Touch
Get In Touch

Call. 1-314-Two Six Five-7343

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