Transforming the Mid-Market Through the Lens of the Customer

Alpha Leonis Consulting

Services

Alpha Leonis Consulting offers a targeted set of experience-led transformation and enablement services focused on helping mid-market businesses strategize, plan and model the right customer and workforce experiences surrounding product and service delivery to the marketplace.  Our services are geared to fit a wide range of mid-market businesses looking to enhance, transform and create breakthrough customer experience strategies across all channels of product and service interaction. 

Explore some of the ways in which others engage with Alpha Leonis below or get in touch with us today to learn more about our services and how we can work for you.

Experience Strategy & Planning Services

"Outside-in" Transformation

Too often consulting firms bring an army of resources to the table to do the work for you and leave your teams with no understanding of how to manage and sustain the operations and transformations brought to them. With years of experience in countless Experience Strategy & Planning projects, Alpha Leonis likes to partner with you and your teams to orchestrate and lead the efforts behind customer experience visioning, strategy, alignment and business readiness efforts.  

You can explore the Journey (process) you will take with Alpha Leonis in the graphic below highlighting nine specific areas of engagement.  Already completed some of this due diligence?  No problem.  We have the ability to flexibly work through the entire journey or within the specific areas you need to move your organization through certain customer-led strategy and planning activities.

Fractional CxO & Thought Leadership

Experience-Led Advisement

Not every company can afford a full-time Chief Experience Officer (CxO), but the very best companies realize and find significant value in having experience-led advisement, for their customers who keep them in business and for the workforce who deliver products and services to the marketplace.  

Here are just a few ways in which we can engage together, either on a per project, interim or retainer basis 

  1. Educational, best practices and thought leadership workshops and seminars for experience-led methods, strategies and operating models

  2. Joining leadership teams to provide a balance of "outside in" and experience-led strategy to decisions

  3. Assessing the organizational readiness for an experience-led company

  4. Designing organizational structures to support experience-led thinking

Innovation Services & Frameworks

Disruption

  1. Innovation Process

  2. Culture of Innovation

  3. High School Experiential Learning Programs 

Tried & True Process.
Successful Outcomes.

Since 2000, Alpha Leonis has built up an approach and process to design and build exceptional experiences - digitally, but more importantly, cross channel - including brick and mortar. Leveraging tools and methods from Lean, User Centered Design, Business Value Measurement, Change Management, Business Architecture and other frameworks, Alpha Leonis has collectively delivered on more than eighty engagements over the course of the years to arrive at a mature, but constantly evolving process.

<add in design thinking, business capability maturity and cultural readiness>

 

The Institute: Guiding high school students through experiential learning programs to enhance their future potential.

We feel a strong urgency and accountability to ensure future entrants into the workforce are ready and able to meet ever changing demands.  The Institute focuses on connecting and enhancing entrepreneurial and innovation-based programs for local junior and senior high school students.  These programs are approved and accredited within the curriculum of the high schools.  

Participants learn and strengthen the critical thinking, strategic design, management and problem-solving skills that will make them indispensable to employers.

About

Michael is currently available for speaking engagements, leadership and alignment workshops and advisory engagements.

Michael Chandler, an accomplished leader and entrepreneur, has worked in, built and led successful organizations and businesses in the domains of Innovation, Service Design, Business Transformation & Customer Experience.  He has helped numerous organizations in Retail, Healthcare, Financial Services, Biotechnology, Agriculture and Insurance craft cutting-edge, cross-channel experience strategies, digital innovations, business process improvements and organizational transformations for the customer and workforce since the late 90’s.


He has spoken at over twenty (20) events in the past years from keynotes to executive and thought leader panels, round tables and master of ceremonies.  His achievements have been recognized in Small Business Monthly (SBM) Top 100 St. Louisans to Know in Business, Small Business Monthly (SBM) Future 50 Companies, Fast Company-Fast 50, CIO Magazine, Citi’s Presidents Club, and American Banker.

Michael understands that transformation and being customer centric is not always easy. Since 2000, he has helped companies of all sizes respond to industry changes in order to stay relevant in the marketplace. Today's competitive landscape is predicated not only on strong product performance, but, more importantly, who can deliver on the best possible experience around their products and services.

What's in a Name?  

Regulus, or its Latin derivative, Alpha Leonis, is the brightest star in the constellation of Leo and one of the brightest stars in the night sky. The name was chosen during a summer visit to a local lake after Founder, Michael Chandler, and his wife, ran through a brandstorming exercise. Born in July of 1974, a Leo, and with a historical coat of arms and family crest containing three lions, this name was more than fitting to represent the integrity, perseverance and grit Michael applies to his consulting and the organizations he builds and leads.  Furthermore, Alpha represents "the leader of the pack" and Leonis translates to "lion strength." The consultancy is based on his wealth of expertise afforded to him over the years as a recognized leader, consultant and entrepreneur in the space of Innovation, Service Design, Business Transformation, & Customer Experience.

Leadership

Michael Chandler

Founder, Chief Experience & Transformation Leader

Michael, an accomplished leader and entrepreneur, has worked in, built and led successful organizations in the domains of Innovation, Service Design, Business Transformation, & Customer Experience.  He has helped numerous Fortune 500 organizations craft cutting-edge, cross-channel experience strategies, digital innovations, business process improvements and organizational transformations for the customer and workforce since the late 90’s.

He has spent several years leading teams as a manager, executive and consultant across a number of varied industries including Retail, Healthcare, Financial Services, Biotechnology, Agriculture and Insurance.  Clients included; Citi, CitiFinancial, Travelers, AON, RGA, Emerson, Harley Davidson, The Home Depot, PepsiCo, RedBull, NetJets, Cheesecake Factory, Harry & David, Monsanto, Sanofi Aventis, numerous Blue Cross Blue Shield organizations, MD Anderson Cancer Center and Dallas Children’s.


Michael’s achievements have been recognized in Small Business Monthly (SBM) Top 100 St. Louisans to Know in Business, Fast Company-Fast 50, CIO Magazine, Citi’s Presidents Club, and American Banker. Michael earned a Bachelor of Science degree from Fontbonne University and began his career as a dietitian and sports nutritionist.

Notable Milestones:

-Michael started the Journey as a Dietitian and Sports Nutritionist, but quickly traversed into the .com bubble in the late 90's.  

-Michael grew, from scratch, a 55-person division within Citi focused on Technology & Business Process Transformation and User Experience

-Michael joined Ascendant Technology in 2008 as a Business Unit Executive to build a successful Digital Strategy, User Experience and Requirements Engineering division creating $10MM in annualized divisional revenue and contributing to over 50% or $50MM of the companies annual solutions revenue.  Ascendant was successfully sold in 2012.  

-Michael co-founded XperienceLab, LLC. in late 2012 to focus on helping clients achieve innovation and business transformation goals through human-centered methods and insights.  XperienceLab was successfully sold in 2017.​

Kelly Chandler

The Institute Program Leader

no-text specializes in consulting new and small businesses. With a talent for spotting marketplace holes waiting to be filled, let no-text shape your company’s future.

Get in Touch!

Let's connect and start your business on a path to success!
Please complete the form below or give me a call. 314-265-7343

 

©2019 by Alpha Leonis Consulting, LLC